Help center
Got a question? It's probably answered here.
Everything you need to know about payment, activation and subscriptions at SharkToolz.
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Payment
Which payment methods do you accept?
You can pay by card (Visa or Mastercard), e-wallets such as Vodafone Cash, Etisalat Cash, Orange Cash and WE Pay, InstaPay, or crypto such as USDT and Bitcoin.
Is card payment safe?
Yes, card payments are processed by Stripe over an encrypted connection, and we never store your card details.
I paid by e-wallet or transfer. What next?
Upload proof of the transfer while paying; the order is activated on your account as soon as the payment is confirmed.
Activation and use
When is my tool activated?
Right after payment is confirmed, the tool appears in your account. Card payments confirm automatically; wallets and transfers are confirmed after the receipt is reviewed.
How do I use a tool?
It depends on the tool: either through the SharkToolz Chrome extension, a cloud link you open straight from your account, or a download page for files.
Do I need a VPN?
No, you do not need a VPN to use the tools.
Will the account be in my name?
No, you use the tool through SharkToolz accounts via the extension or cloud, not an official account in your name with the tool vendor.
Subscriptions and renewal
Can I subscribe to just one tool?
Yes, you can subscribe to any single tool from the store or choose a plan that bundles many tools.
How do I stop renewal?
From the subscriptions page in your account; the tool keeps working until the end of the period you paid for.
Can I get a refund?
You can request a refund from the order page in your account; requests are reviewed under the refund policy published on the site.
Your account
Does signing up cost anything?
No, signing up is free; you only pay when you subscribe to a tool or plan.
Can I use my account on more than one device?
Your account is for your personal use, and some tools have device or usage limits listed on their page.
I forgot my password. What do I do?
Click "Forgot password" on the login page and we will email you a link to set a new one.
Still have a question?
Message us and we will reply in Arabic.
Send your question, with your order number if you have one, and the SharkToolz team will help.